Reference

Privacy Policy for Your surat4d Account

Live Dealer Lobby, Dreams of Macau, Basketball Betting, Crash Games, Super Bingo, and Fishing God each create account, device, wallet, and preference signals; our Privacy Policy explains what…

DANA data contextOVO wallet recordsGoPay and QRIS checksCookie choicesSupport 10:00-02:00 WIB

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Policy Duties for Indonesia Access

surat4d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your privacy matters before the first wallet step, so we explain the data path in plain terms. We collect account details you give us, login records from your device, wallet references linked to DANA, OVO, GoPay, and QRIS, and play-session data tied to tables, slots, sportsbook

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markets, and arcade-style rooms. We use that data to run your account, check payment records, protect access, handle support cases, and meet record duties that may apply to us. We do not sell your account profile. Where access, eligibility, or account use is discussed, it depends
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on local law and is available only where local law permits. If a rule requires us to keep a payment or security record, we keep only what is needed for that purpose.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

POLICY CONTACTS

Contact Routes for Privacy Requests

A privacy request should not feel buried, so we keep three contact paths open every day.

Live Chat Use live chat from the account menu between 10:00 and 02:00 WIB. We ask for your account ID and one recent wallet reference before discussing personal records or device access details.

WhatsApp Help Send a privacy request through our WhatsApp channel if you cannot enter the lobby. We confirm your phone number, then route corrections, access questions, or cookie concerns to the account team.

Email Request Email us when you need a written record of your request. Include your registered phone, username, and the data issue, such as a QRIS receipt mismatch or outdated profile detail.

ACCOUNT SAFETY

How surat4d Handles Your Data

Privacy controls sit beside the account flow, not after it. We separate login signals, wallet records, support messages, and play-session data so each team sees only what it needs for its task.

Account Data

We collect the details needed to create and manage your account, such as username, phone number, password status, and contact channel. If you ask for a correction, support checks identity before editing records.

Payment Records

DANA, OVO, GoPay, and QRIS activity creates reference numbers, timestamps, and status labels. We use those records to reconcile wallet movements, answer disputes, and keep account history aligned with your requests.

Device Signals

When you log in, we may record browser type, IP range, device model, and session time. These signals help us spot unusual access and protect your account from sessions you do not recognise.

Cookie Choices

Cookies keep your session active and remember basic preferences. On Android Chrome, you can open Settings, Site settings, then Cookies to adjust storage; some changes may require a fresh login.

Retention Rules

We keep data only for account operation, payment checks, security review, support history, and legal record needs. When a record is no longer needed, we delete it or reduce it where practical.

Access Requests

You can ask what data is linked to your account through chat, WhatsApp, or email. We may request extra proof before sharing records, especially where wallet details or login history are involved.

Privacy Questions Before You Join

Privacy questions usually come before you open an account, especially when wallet records and mobile login are involved. We answer the requests we hear most often: what we collect, why we need it, how long we keep it, how cookies work, and how you can contact us if something looks wrong.

We collect the details needed to create and protect your account, including username, phone number, password status, device signals, and support messages. Wallet references appear only when you use DANA, OVO, GoPay, or QRIS.

Payment records help us match wallet movements to your account, answer disputes, and confirm whether a transaction reached the cashier. We keep references, times, status labels, and related support messages, not unrelated wallet activity.

Yes. Contact live chat, WhatsApp, or email with your registered phone and account name. We verify that the request is yours, then update details such as phone number, email, or spelling where policy allows.

Cookies help keep your session active, remember basic settings, and reduce repeated checks during account access. If you clear cookies in your browser, you may need to log in again and repeat security checks.

We share data only when needed for account operation, payment processing, security checks, support tools, or legal duties. We do not sell your profile, and we limit shared fields to the task involved.

Send a request through live chat from 10:00 to 02:00 WIB, WhatsApp, or email. We confirm your identity first, then provide the account data we can release under our retention and security rules.

You can request deletion, and we will remove or reduce data where practical. Some payment, security, or dispute records may need to stay for a period required by operational or legal record duties.

Privacy Policy for Your surat4d Account

Contact Routes for Privacy Requests

How surat4d Handles Your Data

Account Data

Payment Records

Device Signals

Cookie Choices

Retention Rules

Access Requests

Privacy Questions Before You Join

01 What personal data do you collect when I open an account?

02 Why do you keep DANA, OVO, GoPay, and QRIS records?

03 Can I ask you to correct my profile data?

04 How do cookies affect my surat4d account?

05 Do you share my account data with outside services?

06 How can I see what data is linked to my account?

07 Can my account data be deleted after I leave?

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